Built for feedback workflows, not surveillance.
Pincushion is designed so teams can collect actionable page feedback without turning the extension into a browsing tracker. This policy describes what data the service uses, how the marketing site is measured, and where to contact us if you need help.
1. What Pincushion collects
- Feedback data: pin comments, thread replies, status changes, page URLs, selectors, and related metadata needed to locate the feedback on a page.
- Account and billing data: name, email address, plan information, and Stripe transaction records needed to operate paid plans.
- Support and waitlist submissions: the email addresses you submit through support, launch waitlists, or send-to-desktop forms.
- Marketing-site analytics: privacy-friendly Vercel Web Analytics pageviews and CTA events on the public website only.
2. What Pincushion does not do
- We do not sell personal data.
- We do not run advertising trackers on the product.
- We do not use the extension to track your general browsing behavior across unrelated websites.
- We do not collect custom event properties containing personal data from the marketing site.
3. How data is used
Pincushion uses the collected data to operate the extension, sync project feedback, connect MCP tools to the relevant project, process paid subscriptions, answer support requests, and understand how the marketing site performs at a high level.
4. Marketing-site analytics
The public website uses Vercel Web Analytics. That analytics layer is cookie-free and privacy-friendly, and it is limited to pageviews plus a small set of CTA events such as install clicks, checkout clicks, docs navigation, support email clicks, and the success-page extension click. Those events only include simple location metadata such as hero or footer.
5. Storage and sharing
Free-tier feedback can remain local. Paid-plan sync and collaboration data are stored with the hosted backend that powers Pincushion. Stripe processes billing. Vercel hosts the marketing site. Support and waitlist email flows use the configured mail provider. Pincushion only shares data with those service providers as needed to operate the service.
6. Access, deletion, and contact
If you need help with access, deletion, or privacy questions, email privacy@pincushion.io. For product or billing issues, contact support@pincushion.io.